We don’t accept returns, exchanges or cancellations.
Cancellation must be contacted to seller within 24 hours after purchasing.
- Our top priority if there are damaged plants is to replace new plants, according to the terms and conditions. We provide plants for free up to a maximum of 70% with the condition that postage and Phytosanitary costs are borne by costumers. This is because damage in shipping is part of the risk of buying live plants.
- Must include clear videos and photos when opening the package as proof. Also please take a picture of your Phytosanitary certificate on the box if possible.
- Refund only applies to plants whose conditions are totally damaged (leaves, stems and roots). If it only leaves, we will not refund the plant. Because it is a risk of shipping and is a normal case.
- If there is an agreement to refund, then the custumers must send the damaged plant if it is still suitable to be planted to the address that we will provide later
- Customers do not curse and reproach on social media. If this is done, the refund process will be more difficult and maybe we will not refund.