OUR POLICY:

  1. We are not responsible for any extra costs once a customer has dismissed the need for a Phytosanitary certificate.
  2. Shipping plants internationally: All plants are sent with roots or bare-root; Certain plants may be affected with yellowish or fallen leaves;
    This is unavoidable. Normally new leaves will form within 1 month. We do not take responsibility for yellowish or fallen leaves, please understand.
  3. Please check your customs rule regulations, We do not take responsibility in case of Custom Restrictions or goods being confiscated.
  4. We are not responsible for your postal or your customs delay destination.
  5. In case of a refund, we refund only the plant price not postage; if you do not agree please reconsider before ordering.
    Photographic evidence is needed upon receipt of goods – no longer than 1(one) day of receipt of goods – as evidence or proof of damage.